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6th Jul, 2022

West Midlands Railway praises passengers after 90 per cent brought their 'mandatory masks'

Tristan Harris 21st Jun, 2020 Updated: 21st Jun, 2020

AS COMMUTERS prepare for the second week of with mandatory face coverings and masks on public transport, West Midlands Railway has praised passengers for the way they have adapted to the new rules.

From last Monday people were warned they faced being refused travel or fines if they did not comply but the operator estimates around 90 per cent of customers using its trains brought face coverings for their necessary journeys.

WMR staff have been educating and assisting passengers at stations all week, as well as handing out face coverings at some strategic locations.

Jonny Wiseman, West Midlands Railway’s customer experience director, said: “We are very grateful to our passengers who still need to travel by train for their co-operation in following the new safety rules.

“Less than half of passengers were wearing face coverings before this rule change so to double that figure is a real testament to our customers’ willingness to do the right thing.

“We know this new way of travelling will take some getting used to, which is why our focus is on informing, educating and encouraging passengers to follow the rules.”

Advice on how to make a face covering and instructions for using one are available on the government website here.

WMR is reminding customers that some passengers – such as those with breathing difficulties or aged under 11 – are exempt from the new face covering regulations.

As well as wearing a face covering, WMR is urging passengers to only travel if their journey is necessary, buy tickets online and wash their hands before and after travelling.

For the latest travel advice, visit or follow @WestMidRailway on Twitter.

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