TALKS have taken place between Royal Mail and Bromsgrove MP Bradley Thomas after residents claimed they had missed hospital appointments because letters had not been delivered on time.
Mr Thomas has met with Royal Mail bosses following a rise in complaints from residents about unreliable postal deliveries.
The town’s MP has raised each case directly with the Royal Mail and, back in January, he launched a survey so residents could let him know.
Of the 258 residents who responded to the survey, 87 per cent said the postal delivery service they had been receiving was ‘not very reliable.’
When asked if they had missed an important appointment because their post was not delivered on time, 35 per cent of respondents said they had.
And 96 per cent of residents who responded to the survey also said they believed Royal Mail’s postal delivery service needs improving.
In Parliament, Mr Thomas has urged the Government to get together with the management of Royal Mail and Ofcom to deliver an action plan to ensure local residents received an improved service.
Mr Thomas said: “Whenever I raise individual cases with the Royal Mail, all I get from them is a ‘we’re very sorry’ that letters haven’t been received.
“The time for platitudes from Royal Mail is over – residents deserve real action.
“The results of my survey are not surprising. The issue of unreliable postal deliveries is widespread across Bromsgrove.
“I’ll be sharing the results of the survey with Royal Mail and Ofcom, and I’ll be asking them how they intend to improve the service residents are currently receiving.
“As I’ve said before, my issue is not with our hardworking postmen and women.
“My issue is with how the Royal Mail is currently being run.”
