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2nd Jul, 2022

Birmingham's New Street Station now the fifth busiest in the UK

Tristan Harris 19th Jan, 2020 Updated: 19th Jan, 2020

BIRMINGHAM New Street has become the fifth busiest railway station in the UK after welcoming 47.9million passengers from 2018 to 2019.

The increase is 3.5million more than the previous year and a rise of eight per cent.

New Street is once again the only station outside London to make the top ten and has leapfrogged London Euston.

London Waterloo remains the biggest in the country.

Dave Penney, managing director for Network Rail’s Central route, said: “More and more people choosing to travel by train in the West Midlands is great for the region and environment.

“It also reflects the changing face of Birmingham city centre, with new buildings and offices creating more jobs, boosting the regional economy.

“Recent performance levels have not been what passengers and we expect and we are committed to working with our industry partners to improve this.

“Our Putting Passengers First commitment means we will be focusing on New Street station to develop it for the needs and demands of the passengers who use it every day.”

There have been a number of improvements made to Birmingham New Street Station in recent years including a new dedicated passenger assistance lounge for customers who need additional help making their journeys, a refurbished station reception with passenger seating and revamped toilets.

There is also additional seating on the concourse with USB charging points and three water refill points in each waiting lounge in the station.


  • Do you use Birmingham New Street Station regularly? How have you found it? Do you think it copes well with the number of passengers it welcomes or could it be improved further? What would you like to see there? Email your views to

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