September 28th, 2016

Council apologises with flowers to devastated parents after letter mix-up

Council apologises with flowers to devastated parents after letter mix-up Council apologises with flowers to devastated parents after letter mix-up

A COUNCIL worker turned up on a devastated parent’s doorstep with a bouquet of flowers to personally apologise for an administration mix up.

It all came after Tracey Harris, who lost her 17-year-old daughter Taylorann Woolley last year, received a letter from Bromsgrove District Council.

It was addressed to Taylorann and said she was no longer entitled to remain registered on the electoral role at that address because she no longer lived there.

Roy Miles, Tracey’s brother-in-law, said as part of the process Tracey had informed the electoral services her daughter had passed away.

He added after they read the letter they were all shocked and felt it was very inconsiderate, insensitive and was a very poorly written document.

Roy added: “It is nice that this lady realised she had made a mistake and went out of her way to rectify it personally.

“Tracey was very stunned – with the anniversary of Taylorann’s death being so close, on August 25, we are pleased the issue has been resolved and we can forget about it and look forward.”

Claire Felton, the council’s head of legal, equalities and democratic services, said: “We deeply regret the distress that this has caused the family.”

She told the Standard she had also visited the family to express the council’s regrets over the letter.

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