WORCESTERSHIRE County Council have stepped in to negotiate an action plan with Diamond Bus in the wake of the transport fiasco that has plagued some areas in North Worcestershire since September.
As a result of the crisis a meeting was held on Wednesday (December 2) to establish a number of milestones and performance measures between now and early February 2016.
These focus on the bus provider, which is contracted to run non-commercial bus routes in the north of Worcestershire, improving the reliability of their services.
Coun John Smith, Worcestershire County Council cabinet member for highways, acknowledged there are reliability concerns with Diamond and assured that he and his colleagues are working closely with Diamond to address these.
He added: “We will be monitoring the situation over the next six weeks to ensure the agreed actions are put in place and that there is a noticeable improvement for passengers.”
A Diamond Bus spokesperson said the company has already started to put measures in place to improve the issues.
He added: “We are keen to resolve these as quickly as possible.
“I’d like to reassure passengers that we are taking this matter seriously and would like to apologise to anyone who may have been inconvenienced.”